Call Center Workflow


Advertisement

Cc-Modeler  v.2. 1. 2023

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model, as well as simulation.

ErlangXLS  v.1.0

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.





Advertisement

AsterCRM  v.386

asterCRM is a call center software for asterisk based VoIP system, also it has some CRM functions.

PrettyMay Call Recorder for Skype

PrettyMay Call Recorder for Skype (PMCRS) is a powerful Skype add on, which allows you to record skype calls on Windows easily. Besides the call recording funtions built in, PMCRS offer many features such as storing Skype voicemail into MP3 files,

Call Alert!  v.1.0.0.1

You have no doubt wished you could be aware on who is calling without the need to pick up the phone and answer a call. Call Alert! enables your PC to recognize the caller without the need to answer. Call Alert!

Voicent IVR Studio

IVR Studio for easy development of interactive voice response system. Quick development and deployment of music on hold, voicemail, auto attendant, voicemail to email, and other inbound call applications. Voicent IVR solution offers point-and-click call

SentryWorks Screen Recorder  v.2.0

Abra product is the most powerful screen recording solution available, and it allows you to save recordings in the Adobe Flash file formats (SWF & FLV). Abra™ is the most efficient and easiest to use screen recording application.

ActivaTSP  v.1. 6. 2004

Activa TSP was developed by ICR and given to the Community to facilitate the creation of telephony applications. With ActivaTSP you can initiate Asterisk outbound calls using your Microsoft Outlook, Microsoft Dialer, ACT!

SIP PBX v2  v.2 69

A Free Windows SIP PBX, with rich and powerful features like ACD(Automatic Call Distribution), Ring Group, Call Parking, Auto Attendant, Pickup Group, Conference, Auto-Dialer, Database CDR report, Database PBX Status Report, and much more.

Excel Dialer Pro  v.7.9.0.21

It has all the features of Phone Dialer Pro plus: - dials directly from Excel spreadsheet with the single (or double) mouse click - or it can dial automatically all phone numbers from the spreadsheet - records phone conversation to a wave file.

Voicent Predictive Dialer

Voicent Agent Dialer is a predictive dialer and semi auto dialer combined. It assists marketing or sales people for telemarketing campaigns. Predictive dialing supports VOIP through Skype and remote agents. Automatic dialing can play audio messages,

Image Verification Service ( CAPTCHA )

You needed to paste Single line Java script code, will Initiate CIS Image verification Engine to generate CAPTCHA Image using "Random Numbers, Characters and Background" and will place it on your webpage automatically. It do not have its own Submit button

Pages : All
Newest Reviews